[muskmusk]

Most requests are very routine and are basic exchanges of information. Think "how do I reset my password?".

Don't see why those can't be automated.

Eventually I don't see why an AI shouldn't process refunds. Its an infinitely measurable process and you always know the risk involved (the amount). So it's trivial to decide if you think the AI should handle it or send it off to a human for approval. I would not be surprised if there were already companies experimenting with stuff like this. Widespread adoption will probably take time.