[bulte-rs]

Former airline pilot checking in!

Remember the importance of checklists in the "grand scheme of things". It helps maintain proper "authority" during operation and makes sure you don't forget things. If you don't write it down and check it, someone, at a certain moment will forget something.

Also, the "Aviate, navigate, communicate" axiom (as mentioned by author) is really helpful if you're trying to setup incident/crisis response structures. You basically get your guiding principles for free from an industry that has 100+ years of experience in dealing with crisises. It's something I teach during every incident/crisis response workshop.

edit: Although it's not aviation specific, and a little light on the science, "The Checklist Manifesto" by A. Gawande is a nice introduction into using (and making) checklists.

[jacquesm]

And the value of good documentation, and actually reading that documentation as well as making sure the documentation is indexed and quick to peruse in a situation where you don't have time to waste.