[stinkytaco]

This is interesting to hear. I've always found that Overdrive does live up to its reputation of being a library focused company. The books aren't cheaper on Cloudlibrary or Axis360 and Overdrive offers the best user experience by a mile, even with all the warts on Libby. They are generally responsive to issues and supportive of concerns (they provided us a ton of data related to the McMillan boycott, for example). That may be in their self interest, but that's how this is supposed to work, right? They make money, we serve our customers. None of that seems sinister so I'm curious what else is going on behind the scenes.

[yaky]

I don't doubt they have good customer service - that's a way to grow and retain customers (in context of the article). However, the prices you are seeing are probably similar to internet/cable provider situation - there are three providers with approximately the same package, one is probably the best, but all three are overcharging you anyway, because neither has an incentive to reduce the price.

> that's how this is supposed to work, right? They make money, we serve our customers.

Yes*, but they make _a lot_. Being bought by an investment firm should be an indicator. Also, while I was there, they could give each employee half a million dollars and still be in the black at the end of the year. My point is that a company that profits from taxpayer money should be accountable to at least _some_ effort to be more efficient and less greedy. OverDrive is an example, but is not the only case. Yes, I realize the irony of expecting a business to make less money. But they are also dealing with budgets of (involuntarily) collected tax vs individuals voluntarily paying them.

[UtopiaPunk]

I mean, that's the status quo under capitalism. But a huge reason I love libraries is that they are this amazing exception to the capitalist status quo in America. It's so refreshing to be in a space where no one is try get me to buy something.

My dream is that a different service comparable to Libby/Overdrive woud exist without any profit motive. Give it a similar funding model similar to libraries, or something directly from the federal government. It's hard to think like that in this neoliberal status quo, but the public library is a shining example that a different way of doing things is possible.

[stinkytaco]

Do you expect authors or publishers to operate without a profit motive? I think I understand what you're getting at, but in any library model someone is getting paid. We buy books from the same wholesalers that serve book stores and subscribe to magazines that review them and catalog them with software we license (or if you're using open source you often have a support contract). It seems somewhat arbitrary to single out Overdrive as the ones who should go non-profit here. Overdrive provides a service that they charge for; that, in and of itself seems pretty standard, which is why I'm curious what else is going on.