[JimEngland]

We have a guide explaining how other customers can take AT&T to small claims court on our blog: http://blog.publikdemand.com/how-to-fight-att-in-small-claim...

[wilfra]

You're thinking small. Organize a class-action with him as the lead defendant.

[JimEngland]

We totally would, but a class-action isn't possible under US law. The Supreme Court ruled for AT&T in AT&T Mobility v. Concepcion:

"Under the Federal Arbitration Act, California must enforce arbitration agreements even if the agreement requires that consumer complaints be arbitrated individually (instead of on a class-action basis)." - http://www.scotusblog.com/case-files/cases/att-mobility-v-co...

[dakotasmith]

Actually, class action lawsuits can be more easily dealt with, since the lawyers on both side negotiate the terms of the settlement.

A litany of small claims court settlements would put more money in the hands of plaintiffs, not lawyers, and would be available in the news cycle for much longer than a class action lawsuit/settlement.

[a_a_r_o_n]

The recent Honda hybrid battery debacle, and the woman who decided to opt out of the class action, chose small claims instead and kept more small claims winnings than she would have received from the class action, shows that small claims can be the more effective route. Notwithstanding appeals.

[mattdeboard]

Class-action lawsuit so the lawyers can get all the money? Also, class-action lawsuits are far more of a collective pain in the ass than just going to small claims by yourself.