[bjacobt]

If that happens to you CFPB[0] is your friend.

Chase closed my account because I deposited a valid check, but chase fraud dept closed my account with close to 13k in it.

I made a lot of trips to the bank, countless hours on the phone and what I found is different departments don’t communicate or share data. Every time I call or go to the bank the first agent would say a check was mailed and I should wait for it in the mail, but wouldn’t give me an ETA. After I insist they never mailed anything, I get transferred around and finally someone says they have not received the requested document - which I had submitted in person at a local branch.

This process repeated few time and got escalated to their “executive office” twice - which restarted the process. It felt like I would never get my money and after two months found out about CFPB and filed a complaint. About 3 weeks later chase magically found all the documents and mailed a check for the balance.

[0] https://www.consumerfinance.gov/