[cstoner]

I don't necessarily disagree. However, I do think that people spend a lot of time on things that don't actually matter that much in the grand scheme.

I'm not saying that people shouldn't be doing tickets that have been assigned to them or whatever, but I am saying that if people took 30 minutes to step back and look at the big picture objectives more often - or if their managers spent more time clearly communicating such things - they'd stop wasting a lot of time on things that seem important in the very myopic context of the task they just completed.