[clairity]

now that physical branches are not really a differentiator of big banks, a couple hours of your time spread out over a couple months is totally worth the switch to a credit union in lower fees, better service, and supporting a more local economy.

it's completely, undeniably worth it. unless you're a real big shot (worth millions in assets to the bank) who doesn't have to deal with the dehumanizing aspects of corporate "customer service", there is zero reason to be with anything other than a small local bank/credit union.

[donatj]

FWIW the handful of times I've dealt with WF customer service they've been helpful and friendly solving my problems easily.

My credit union on the other hand could not understand why I wouldn't give them my card number over the phone whenthey called me.

[dieselgate]

I don’t think the issue is their customer service not being helpful it’s just that the bank is so predatory. Things like high fees ($10/month) for checking accounts being below a threshold or opening up bogus accounts for people.