I also had a similar incident where I received a wrong shipment object from eBay and promptly returned it on same day. The seller issued a refund in a nonexistent PayPal account(I owned that e-mail too but PayPal never sent any notifications).
After 5 months of helpless back-n-forth trying to explain what happened(I didn't receive a refund yet), eBay simply decided that my account is fraudulent and I contact PayPal of whereabout of refund. Paypal told me, I can't be supported without sharing when and from which account the refund was issued and also blocked my PayPal account as suspicious behavior.
After 5 months of frustration, I decided to involve my lawyer and he just told me to write a new email to eBay and CC PayPal about whole incident and how if not action taken they'll expect a notice from my lawyer in 14 days.
Within 2hours of that e-mail, eBay sends me the most polite email with "heartfelt apologies" and shared the info about the refund details and PayPal suddenly offers me a nice email about how to claim the refund from nonexistent account. So suddenly my eBay and PayPal accounts are no longer blocked and a nice PayPal agent moves the refund to my account immediately and reassures me that they reported the incident "for investigation" so such inconvenience doesn't happen to anyone.
Sorry for the long rant, but these bigCo support are real cesspool of lazy support people who are too busy just copy lasting scripted responses and screwing insecure people. Sometimes you need to bring them to court.
n_ary|2 years ago
I also had a similar incident where I received a wrong shipment object from eBay and promptly returned it on same day. The seller issued a refund in a nonexistent PayPal account(I owned that e-mail too but PayPal never sent any notifications).
After 5 months of helpless back-n-forth trying to explain what happened(I didn't receive a refund yet), eBay simply decided that my account is fraudulent and I contact PayPal of whereabout of refund. Paypal told me, I can't be supported without sharing when and from which account the refund was issued and also blocked my PayPal account as suspicious behavior.
After 5 months of frustration, I decided to involve my lawyer and he just told me to write a new email to eBay and CC PayPal about whole incident and how if not action taken they'll expect a notice from my lawyer in 14 days.
Within 2hours of that e-mail, eBay sends me the most polite email with "heartfelt apologies" and shared the info about the refund details and PayPal suddenly offers me a nice email about how to claim the refund from nonexistent account. So suddenly my eBay and PayPal accounts are no longer blocked and a nice PayPal agent moves the refund to my account immediately and reassures me that they reported the incident "for investigation" so such inconvenience doesn't happen to anyone.
Sorry for the long rant, but these bigCo support are real cesspool of lazy support people who are too busy just copy lasting scripted responses and screwing insecure people. Sometimes you need to bring them to court.
paypal_woes|2 years ago