In my experience, there is no good solution long term except changing the metrics themselves every so often. When new metrics come in, as long as they are not totally boneheaded, they improve things. Then people start learn to start gaming them and some of the more sociopathic folks start doing so, then others copy by example and soon enough the metric is useless at best or detrimental at worst and it is time to move to a new metric.It helps to have someone with a hacker mindset think about the metric being designed so the obvious ways in which it could be games are taken care of and their own metrics/incentives are aligned with the company goal.
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