[ROTMetro]

Yes, and Amazon has improved the shopping experience as they have gained these insights as well. As someone who went away from the world for 5 years so wasn't in the pot as it slowly started to boil, Google and Amazon are both significantly worse and less user friendly than they used to be.

Just look at Google Assistant. It has gotten significantly worse the last two years. Strangely, the only time it asks me for feedback is when it happens to work. Shouldn't be hard for it to detect when it craps out I talk frustrated at it, but they don't seem interested in getting feedback at that point. Ah, but it happens to turn one light on once (versus the 20 something went wrong times), prompt for feedback on that specific one time it worked.