This doesn’t sound right. You should be able to reset the password or at least start the process using the Apple support app or the website on the iPhone itself…setting is not the only way.
I omitted the step where the technician had me install the Apple support app as an alternative pathway to a password reset, but that had the same issue where a network connection could not be found regardless of being on WiFi or cellular.
vegetablepotpie|2 years ago