I recently found a repo for an Xbox wireless controller kernel driver where the GitHub issues page was turned off and instead they used discord. I asked why they don’t have GitHub issues turned on and they said they “didn’t want it to become a support forum”. I couldn’t believe it. If there is a common issue, one person will ask about it on the issues page and then everyone else can benefit from that discussion. On discord, I had to log in and join their group to ask about an error message, only to find it’s a common issue and there’s a few troubleshooting steps. I could have figured that out instantly that others have encountered this problem and discussed the solution. Instead, this repo owner moved everything to discord where it was hard to discover and usually required direct human support for every new person.
That'd almost definitely turn me off from using that project. Whenever I'm assessing if a project is good enough to use, the first thing I check is the issues to see what bugs/missing features there are and what things users commonly need help with.
If I had to waste time digging through their discord to understand that when the issues page can give a quick overview, I wouldn't bother with the project unless it was something extremely unique and important enough to me to deal with such a mess.
I suppose this can be at least partially explained by typical modern attitude "What is the most recent is most important. What have been long ago can be ignored". Let me give you examples:
- Chats in modern IM applications like Telegram or WhatsApp are sorted by the time of the most recent message in chats. Yeah, there are various workarounds like folders and pinning, but the default approach is "sort by time"
- The default for modern monitoring, Prometheus, does not bother with storing aggregated information for the long time. And mostly people are OK with this. Compare with old school RRD which retained aggregated data for a year by default.
- The common UI for photo gallery on mobile devices is the timeline. Other options like grouping by GPS location or folders are not easily accessible and feel like an extra not very polished feature.
And in a way this is a reasonable strategy to cope with too much data, too many things demanding our attention.
Now let's get back to issues vs discord. In the point of view that I have just described there is no need for search and discovery. If the issue happens frequently it is frequently mentioned and grabs attention and therefore get fixed eventually. Something that happens infrequently does not matter anyway. Eternal storage feels like a burden. Every issue that have been posted just keeps begging for attention and does not sink in the depth of time!
But even if I can understand this point of view I am an old-school guy and can not accept it.
> On discord, I had to log in and join their group to ask about an error message, only to find it’s a common issue and there’s a few troubleshooting steps.
> On GitHub, I had to log in and search their thousands of issues to find an error message, only to find it's like three closed issues without any replies and there's one troubleshooting step in chinese.
I don't see how this would be an issue exclusive with Discord rather than the project itself.
Totally off topic, but I just got two Xbox Series Controllers working over Bluetooth flawlessly, connected to a Raspberry Pi, using xpadneo driver. Can highly recommend that driver.
I guess what I'm wondering is, what are people trying to prevent or protect by moving to Discord?
On one hand, I don't see Discords as any different to web forums, except with no personal control and the knowledge barriers removed. In that way, they're not really different from the defunct AOL communities or Yahoo Groups of yesteryear, outside of their inability to be conveniently scraped or archived. Can you port your Discord channel to a different platform or self host?
On the other, it seems like the people who like it /really/ like it. But then again, people have always liked being gatekeepers, even if they don't really hold the keys and it's not their castle. But that surely isn't all of the appeal?
IMHO, Github issues vs Discord is a false dilemma. Searching in Discord or searching through hundred of issues with months of comments are equally bad.
A place to report issues and a place to discuss have their use, but any project needs comprehensive documentation and a FAQ page. Yes, many won't read them. But also, many will.
> On discord, I had to log in and join their group to ask about an error message, only to find it’s a common issue and there’s a few troubleshooting steps.
Did you try searching for the error message on Discord? If so, what was the experience?
One trouble w/ things like Discord and IRC for support or community building is that frequently you get somebody with nothing better to do who "leans in" and spends more time (all the time) logged in and ends up being the face of your forum for new users.
However, I've noticed a disturbing trend amongst web shops. It used to be common for a shop to have it's return policy and form linked on the main page/menu. Right along side its terms&conditions, privacy policy etc. Now I noticed a couple of popular shops I interact with replaced it with "chat with us" things(IKEA in Poland, a bunch of very large clothing brands etc).
I hate it when I have to talk to crappy LLM for 5 minutes to convince it I need a human, then wait 15min because "we're having higher than usual support volume" (at which point it becomes the norm?) to then have a human ask one question and give me a RMA number and order their courier to pick it up.
So much time wasted could be recovered by a simple RMA form. I hope this trend doesn't spread everywhere.
> Now I noticed a couple of popular shops I interact with replaced it with "chat with us" things
> I hate it when I have to talk to crappy LLM for 5 minutes to convince it I need a human
The lovely self-indulged and intimidating in voice so-called artificial intelligence Max assistant ham-fisted on Orange help line, right next to the "would you like to authorize yourself with your voice in future- it's totally SAFE" message. How I despise that thing. They even trained it to avoid "connect me with human" line as much is possible.
Whenever I need help from that ISP and I'm facing a perspective dealing with this thing, it feels like I should just shut the hell up, leave the money, sign newest service contract without any word because the rest doesn't matter for them at all.
I do understand this assistant (and similar ones) probably does the perfect job dealing with this kind of customer who calls them with trivial issues. But that puts those people whose issues are more complex and who do really need to talk with human consultant ASAP on a hell-hole loop fencing with an algorithm.
Add this point too: you can’t just google the problem for example and find a similar post and the resolution, you never know if the problem was addressed or resolved, even back in the days with locked forums where you needed to register or even reply to the post to see the solution, you know there’s some sort of issue and how to solve it, with Discord, nothing.
So my rule of thumb, if that service or software that I’m trying to use list a discord as the mean of communication, I simply don’t use it, what’s next, holding meetings over Twitch and discussions over tiktok?
I don't know, a lot of the people that interact with my projects _want_ discord. They don't want a forum, they don't want Matrix. It's a matter of knowing your audience. I've been working on ways to better archive support/question threads, and the discord search isn't that terrible.
Of course, yet another way for the new generation of programmers to relearn the hard way the lessons of the older generation, like happens a lot in software.
When I started out, it was pretty clear to me that to solve problems, first read the error message clearly and try understand it, then search the relevant forum or google for someone in the past who experienced the same error. Finally, if unable to solve, post a message describing the problem clearly and what you have tried to do and still failed.
Well, good luck finding any thread from discord on Google. The chat interface also wants you to post one liner chats without taking the time to properly describe the scenario.
Chat platforms can exist but should not be the official support channels.
I found that part of it is the informality of it all. There is no expectation that someone will search the chat history for an answer. When you don’t get an answer, but someone after you does, you can ping on it maybe once more. Those who don’t know the answer might chime in with “hey, I don’t know but look there”
In general it has a much lower barrier of entry. With all the good and bad that brings.
For the record I think it’s a miss in general. But YMMV.
Could be a bias too. I really dislike Discord. I'm on too many discords. It's just one of those network effect things that I wish wasn't everywhere.
I'm happy with searchable public chat support. Unfortunately, discord seems to be the best way to do this.
I think I do want a forum, but I probably wouldn't use it because signing in is too much effort. Maybe if forums had shared profiles and better mobile support, they'd be used more.
HN has a particular culture that dislikes social media and due to the nature of these sites, once a culture is established, it attracts more of the same since everyone upvotes the dominant cultural position. Discord is social media, so it's bad, not like the good old days of forums/mailing lists/newsgroups/IRC/whatever. Listen to your users.
My personal fear with Discord is the audience. Discord has a lot of kids and the likelihood of having kids come into your server and troll you or ask low-effort questions is much higher than Slack. But if your users want Discord, then you should use Discord. There's nothing gained by telling your users what to like.
There are a lot of contextual questions raised by that though - are the people who interact with the project the community? How many people are being interacted with? What are the goals of said community?
2-3 people can seem like a huge crowd and a complete consensus in the right context. It is still a handful of people. And the fact is that Discord (and Slack) is long-term-toxic to building up knowledge in a community. There isn't an available body of records to figure out what the history of the community is and what topics have been considered in the past. It is completely unsuitable for recording Q&A. It isn't terrible as a support forum, but even then anything that can be crawled by a search engine has some serious advantages if the community cares about people who are in the silent majority.
It's popular because it's familiar, but also people because are so impatient they want real-time and fast responses to their questions. But then you get a flooded channel of questions being drowned out by memes.
So then you use the Discord forum feature to solve that problem. But then you may as well have used Discourse.
Is it possible to somehow bridge discord and, say issues on GitHub or another forum so that people can use discord but the information is just pulled from other sources and they're redirected there?
It's kind of incredible that this even needs to be said.
Discord is a great piece of software for organizing ephemeral communications. Voice chat works well. That's 99% of the value of Discord.
It also absolute dogshit as a persistent store of information.
Stack Overflow-style Q&A is the definitive good choice for Q&A documentation.
I think proscriptive statements about what to use or not use are opinions masked to be pretend facts.
You should use whatever works for you and your clients/customers. All the channels come with plus and minus issues. It's the support version of CAP theorem: You can be reachable, focussed and structured but probably not all three at once.
I also miss email. Mainly because the expectation of "instant" was muted through delivery delays.
When I need instant, I should possibly expect to have to pay for it.
It’s interesting to see folks preferred solutions. Obviously, I don’t know any of you, but I’m willing to bet that most people’s preferences correlate with the period they started using the internet and what was popular at the time: mailing lists, Usenet, web-based forums, IRC, Slack…
I wonder how long it’ll be before people are saying “I really wish we could just go back to Discord.”
Sorry but if you think large-scale companies are going to use a platform designed for gaming as their main support channel - no.
We've had one "Enterprise" supplier move from Slack to Discord. Their community manager in this case did not understand my argument of why this is a bad thing and kept pushing it. For example when I said there is no SSO, they said there is (of course not realising WE have to pick up the bill to set that up - also puts the work on CISOs to investigate the tool for larger use).
Now they are on Discord and I will not share any NDA-related material there - nor would our Security and Data Privacy team like us to.
At least they agreed to keep the Slack Connect in this case.
Last I checked there was zero security on embedded images/docs. If you had the URL, you could view the content. That was a big no-no for our team and why discord lasted all of one month for us.
If you don’t run a discord, one of your users will “helpfully” start one anyway and the community will go there. You’ve then lost control of your Q&A forum.
New World, an MMORPG game by Amazon Game Studios, have recently shut down their forums and migrated completely to Discord. It has been a complete disaster, including all the forum posts that show up in Google search are now just 404. Reporting bugs is a crap shoot into the void.
Presumably this is a feature, not a bug. The forum posts will age out of the search corpus, and negative feedback - evidence of low quality - will gradually disappear.
I agree that the discord centralization for Q&A is becoming problematic, it makes it less discoverable and searchable (Had this problem a lot with Svelte).
That said, I have had success so far using https://www.answeroverflow.com/ to search discord for questions. It sucks we have to use such tools, but given the current situation, it's also better to adapt.
TIL to what shit Netgate moved pfSense forums to. I'm glad you are fine with it, but not only my FullHD monitor is not a smartphone, so I don't need 400% fonts on everything (and post dates on the faaaaar right clearly shows nobody ever even used the forum) and most importantly - search doesn't work. It's not like the previous forum had a good search, but at least it worked.
Bonus point: try to Ctrl+mousewheel on any NodeBB (including the official one).
All the alternatives have proven that they barely work too.
1. Dedicated forums - have you seen cesspools that are community.microsoft.com or apple support forums? Or few surviving audio forums, with those long taglines? Also searchability of those forums leaves to be desired too, as they rarely get to first page of google.
2. Stackoverflow quality has degraded severely in recent years. Both from perspectives of someone who wants to ask a question and someone who wants to answer it. Niche stackoverflows are still fine, but general programming ones are just shit, full of obsolete/old accepted answers that nobody cares to update to current year status
3. Get it done. It is obviously to be better healthy and rich than sick and poor
I grown into contrary view. Discords are fine. Based on my personal experience, at least the ones where I tried to find some help (QMK, Bambulab, bunch of gaming ones). The fact that same question is being asked again and again is fine. Somebody will answer it. Or not, and then the search for an answer will continue.
They significantly reduce friction to answer for somebody who is open to help. See example about stackoverflow above. I just left it, as I don't want to deal with mods there.
I agree with not using Discord as a forum but suggested alternative number one is Discourse which starts at USD50/month[1]. A bit of an ask for my "failed side projects".
People forget that there is a fashion and demographic element in these choices that can overwhelm rational argumemts about functionality et al.
Discord had certain features that struck a chord with a generation of gaming communities, thats more or less all there is to it. Now people will pick it just to be trendy and in tune with the times.
Personally I find its manipulative, over-emojed UI distasteful and it is hopeless for knowledge management.
I think there is a culture shift. When I was young all events would be on Facebook. For better or worse that created a source of truth (worse being that obviously we were forcing guests onto a platform that we shouldn't be forcing them on) and a whole structure that kept track of things for you.
Now a days, I see events being a post across a few chat groups, with no source of truth for time and place (and those often left out!)
I have an impression that there is a whole new generation of people who _don't_ want to post on or interact with a forum/bulletin board style of interface, but want to be part of a "living" and instant group.
I'm not part of any chat group where this is really working, but every meetup I go to, people are asking "which chat group should I join?" or "why don't I create a whatsapp/discord for this meetup?"
Late to discussion but we are building around this due to same pain points: https://www.den-hq.com/
It has not been long that we started working on this. More than half of the time we spend goes with potential customer interactions. Here are our insights so far:
- Companies are well aware of the information clutterness that Discord bears
- Companies value the activity level of the server more relative to the usefulness of the community
- Developer communities are an outlier here
- People who join a community platform when outside Discord are more valued vs the ones that are on Discord
I am looking to talk to more people around this so we can build a first version as informed as possible as to what the best version would look like. Feel free to sign up in our waitlist and I will make sure to reach out.
[+] [-] TaylorAlexander|2 years ago|reply
[+] [-] dotnet00|2 years ago|reply
If I had to waste time digging through their discord to understand that when the issues page can give a quick overview, I wouldn't bother with the project unless it was something extremely unique and important enough to me to deal with such a mess.
[+] [-] trvz|2 years ago|reply
Have you ever seen the GitHub issues of a halfway popular repo?
Once a project is big enough to attract all the low quality users, the same question/problem will be asked/reported over and over again.
The maintainers will have to deal with a mess either way. They might as well choose the platform they themselves prefer.
[+] [-] Self-Perfection|2 years ago|reply
- Chats in modern IM applications like Telegram or WhatsApp are sorted by the time of the most recent message in chats. Yeah, there are various workarounds like folders and pinning, but the default approach is "sort by time"
- The default for modern monitoring, Prometheus, does not bother with storing aggregated information for the long time. And mostly people are OK with this. Compare with old school RRD which retained aggregated data for a year by default.
- The common UI for photo gallery on mobile devices is the timeline. Other options like grouping by GPS location or folders are not easily accessible and feel like an extra not very polished feature.
And in a way this is a reasonable strategy to cope with too much data, too many things demanding our attention.
Now let's get back to issues vs discord. In the point of view that I have just described there is no need for search and discovery. If the issue happens frequently it is frequently mentioned and grabs attention and therefore get fixed eventually. Something that happens infrequently does not matter anyway. Eternal storage feels like a burden. Every issue that have been posted just keeps begging for attention and does not sink in the depth of time!
But even if I can understand this point of view I am an old-school guy and can not accept it.
[+] [-] apatheticonion|2 years ago|reply
IMO for projects that need a place for support questions but don't want to use issues, they could use the Github "discussions" board feature.
[+] [-] numlock86|2 years ago|reply
> On GitHub, I had to log in and search their thousands of issues to find an error message, only to find it's like three closed issues without any replies and there's one troubleshooting step in chinese.
I don't see how this would be an issue exclusive with Discord rather than the project itself.
[+] [-] buzzy_hacker|2 years ago|reply
[+] [-] washadjeffmad|2 years ago|reply
On one hand, I don't see Discords as any different to web forums, except with no personal control and the knowledge barriers removed. In that way, they're not really different from the defunct AOL communities or Yahoo Groups of yesteryear, outside of their inability to be conveniently scraped or archived. Can you port your Discord channel to a different platform or self host?
On the other, it seems like the people who like it /really/ like it. But then again, people have always liked being gatekeepers, even if they don't really hold the keys and it's not their castle. But that surely isn't all of the appeal?
[+] [-] saint-loup|2 years ago|reply
A place to report issues and a place to discuss have their use, but any project needs comprehensive documentation and a FAQ page. Yes, many won't read them. But also, many will.
[+] [-] jhanschoo|2 years ago|reply
Did you try searching for the error message on Discord? If so, what was the experience?
[+] [-] chemmail|2 years ago|reply
[+] [-] PaulHoule|2 years ago|reply
(Full disclosure, I've been that guy)
[+] [-] Roark66|2 years ago|reply
However, I've noticed a disturbing trend amongst web shops. It used to be common for a shop to have it's return policy and form linked on the main page/menu. Right along side its terms&conditions, privacy policy etc. Now I noticed a couple of popular shops I interact with replaced it with "chat with us" things(IKEA in Poland, a bunch of very large clothing brands etc).
I hate it when I have to talk to crappy LLM for 5 minutes to convince it I need a human, then wait 15min because "we're having higher than usual support volume" (at which point it becomes the norm?) to then have a human ask one question and give me a RMA number and order their courier to pick it up.
So much time wasted could be recovered by a simple RMA form. I hope this trend doesn't spread everywhere.
[+] [-] vladvasiliu|2 years ago|reply
I've never had to jump through any hoop or deal with any clueless AI to return a product.
[+] [-] pndy|2 years ago|reply
> I hate it when I have to talk to crappy LLM for 5 minutes to convince it I need a human
The lovely self-indulged and intimidating in voice so-called artificial intelligence Max assistant ham-fisted on Orange help line, right next to the "would you like to authorize yourself with your voice in future- it's totally SAFE" message. How I despise that thing. They even trained it to avoid "connect me with human" line as much is possible.
Whenever I need help from that ISP and I'm facing a perspective dealing with this thing, it feels like I should just shut the hell up, leave the money, sign newest service contract without any word because the rest doesn't matter for them at all.
I do understand this assistant (and similar ones) probably does the perfect job dealing with this kind of customer who calls them with trivial issues. But that puts those people whose issues are more complex and who do really need to talk with human consultant ASAP on a hell-hole loop fencing with an algorithm.
[+] [-] anon____|2 years ago|reply
Maybe that's the goal? To discourage the return of merchandise? They think customers rather write off the loss, than waste half an hour.
[+] [-] tamimio|2 years ago|reply
So my rule of thumb, if that service or software that I’m trying to use list a discord as the mean of communication, I simply don’t use it, what’s next, holding meetings over Twitch and discussions over tiktok?
[+] [-] Operyl|2 years ago|reply
[+] [-] 0xpgm|2 years ago|reply
When I started out, it was pretty clear to me that to solve problems, first read the error message clearly and try understand it, then search the relevant forum or google for someone in the past who experienced the same error. Finally, if unable to solve, post a message describing the problem clearly and what you have tried to do and still failed.
Well, good luck finding any thread from discord on Google. The chat interface also wants you to post one liner chats without taking the time to properly describe the scenario.
Chat platforms can exist but should not be the official support channels.
[+] [-] eddythompson80|2 years ago|reply
In general it has a much lower barrier of entry. With all the good and bad that brings.
For the record I think it’s a miss in general. But YMMV.
[+] [-] muzani|2 years ago|reply
I'm happy with searchable public chat support. Unfortunately, discord seems to be the best way to do this.
I think I do want a forum, but I probably wouldn't use it because signing in is too much effort. Maybe if forums had shared profiles and better mobile support, they'd be used more.
[+] [-] Karrot_Kream|2 years ago|reply
My personal fear with Discord is the audience. Discord has a lot of kids and the likelihood of having kids come into your server and troll you or ask low-effort questions is much higher than Slack. But if your users want Discord, then you should use Discord. There's nothing gained by telling your users what to like.
[+] [-] bsder|2 years ago|reply
What forum owners want is to not have to deal with idiotic user logins and spam.
Both sides think Discord is good enough even though it isn't.
The problem is that everything else is so much worse.
[+] [-] roenxi|2 years ago|reply
2-3 people can seem like a huge crowd and a complete consensus in the right context. It is still a handful of people. And the fact is that Discord (and Slack) is long-term-toxic to building up knowledge in a community. There isn't an available body of records to figure out what the history of the community is and what topics have been considered in the past. It is completely unsuitable for recording Q&A. It isn't terrible as a support forum, but even then anything that can be crawled by a search engine has some serious advantages if the community cares about people who are in the silent majority.
[+] [-] Dudester230602|2 years ago|reply
[+] [-] toastercat|2 years ago|reply
So then you use the Discord forum feature to solve that problem. But then you may as well have used Discourse.
[+] [-] Forgotthepass8|2 years ago|reply
[+] [-] muchwhales|2 years ago|reply
[+] [-] GhostWhisperer|2 years ago|reply
if all you have is discord that's what you'll see
if you have a forum/gh-issues there are a lot of visitors who won't bother you but will get their answer
[+] [-] kobstrtr|2 years ago|reply
[+] [-] cultureswitch|2 years ago|reply
Discord is a great piece of software for organizing ephemeral communications. Voice chat works well. That's 99% of the value of Discord. It also absolute dogshit as a persistent store of information.
Stack Overflow-style Q&A is the definitive good choice for Q&A documentation.
[+] [-] WhereIsTheTruth|2 years ago|reply
I wish more projects would take inspiration from them, the software is open source [2]
[1] - https://forum.dlang.org/
[2] - https://github.com/CyberShadow/DFeed/
[+] [-] ggm|2 years ago|reply
You should use whatever works for you and your clients/customers. All the channels come with plus and minus issues. It's the support version of CAP theorem: You can be reachable, focussed and structured but probably not all three at once.
I also miss email. Mainly because the expectation of "instant" was muted through delivery delays.
When I need instant, I should possibly expect to have to pay for it.
[+] [-] sircastor|2 years ago|reply
I wonder how long it’ll be before people are saying “I really wish we could just go back to Discord.”
[+] [-] tanepiper|2 years ago|reply
We've had one "Enterprise" supplier move from Slack to Discord. Their community manager in this case did not understand my argument of why this is a bad thing and kept pushing it. For example when I said there is no SSO, they said there is (of course not realising WE have to pick up the bill to set that up - also puts the work on CISOs to investigate the tool for larger use).
Now they are on Discord and I will not share any NDA-related material there - nor would our Security and Data Privacy team like us to.
At least they agreed to keep the Slack Connect in this case.
[+] [-] lsaferite|2 years ago|reply
[+] [-] david2ndaccount|2 years ago|reply
[+] [-] aleksandrm|2 years ago|reply
[+] [-] barrkel|2 years ago|reply
[+] [-] joy_void_joy|2 years ago|reply
That said, I have had success so far using https://www.answeroverflow.com/ to search discord for questions. It sucks we have to use such tools, but given the current situation, it's also better to adapt.
[+] [-] mooreds|2 years ago|reply
HN discussion: https://news.ycombinator.com/item?id=29154216
I'm a big fan of https://nodebb.org/ Full featured OSS forum you can self-host or let them host for you (for $).
Big fan of letting people use the search interface they want, which is almost always Google.
[+] [-] justsomehnguy|2 years ago|reply
TIL to what shit Netgate moved pfSense forums to. I'm glad you are fine with it, but not only my FullHD monitor is not a smartphone, so I don't need 400% fonts on everything (and post dates on the faaaaar right clearly shows nobody ever even used the forum) and most importantly - search doesn't work. It's not like the previous forum had a good search, but at least it worked.
Bonus point: try to Ctrl+mousewheel on any NodeBB (including the official one).
[+] [-] galkk|2 years ago|reply
All the alternatives have proven that they barely work too.
1. Dedicated forums - have you seen cesspools that are community.microsoft.com or apple support forums? Or few surviving audio forums, with those long taglines? Also searchability of those forums leaves to be desired too, as they rarely get to first page of google.
2. Stackoverflow quality has degraded severely in recent years. Both from perspectives of someone who wants to ask a question and someone who wants to answer it. Niche stackoverflows are still fine, but general programming ones are just shit, full of obsolete/old accepted answers that nobody cares to update to current year status
3. Get it done. It is obviously to be better healthy and rich than sick and poor
I grown into contrary view. Discords are fine. Based on my personal experience, at least the ones where I tried to find some help (QMK, Bambulab, bunch of gaming ones). The fact that same question is being asked again and again is fine. Somebody will answer it. Or not, and then the search for an answer will continue.
They significantly reduce friction to answer for somebody who is open to help. See example about stackoverflow above. I just left it, as I don't want to deal with mods there.
[+] [-] glaucon|2 years ago|reply
[1] https://www.discourse.org/pricing
[+] [-] nologic01|2 years ago|reply
Discord had certain features that struck a chord with a generation of gaming communities, thats more or less all there is to it. Now people will pick it just to be trendy and in tune with the times.
Personally I find its manipulative, over-emojed UI distasteful and it is hopeless for knowledge management.
[+] [-] wodenokoto|2 years ago|reply
Now a days, I see events being a post across a few chat groups, with no source of truth for time and place (and those often left out!)
I have an impression that there is a whole new generation of people who _don't_ want to post on or interact with a forum/bulletin board style of interface, but want to be part of a "living" and instant group.
I'm not part of any chat group where this is really working, but every meetup I go to, people are asking "which chat group should I join?" or "why don't I create a whatsapp/discord for this meetup?"
[+] [-] chaosprint|2 years ago|reply
What a product management...
[+] [-] mafiaboi|2 years ago|reply
It has not been long that we started working on this. More than half of the time we spend goes with potential customer interactions. Here are our insights so far: - Companies are well aware of the information clutterness that Discord bears - Companies value the activity level of the server more relative to the usefulness of the community - Developer communities are an outlier here - People who join a community platform when outside Discord are more valued vs the ones that are on Discord
I am looking to talk to more people around this so we can build a first version as informed as possible as to what the best version would look like. Feel free to sign up in our waitlist and I will make sure to reach out.