[rexf]

Sure if your customers want to use discord and you're ok with putting your community there, then go for it.

I don't think you can assume everyone wants to be on discord. I certainly loathe adding yet another discord or slack community that frankly I don't check. Nobody has time to keep up with dozens or hundreds of discord communities (it's very easy to join one).

I prefer any online community that is searchable (via Google, site search, etc) so that I can find answers and past discussion without having to ask the same question for the 100th time in the channel.