[trungdq88]

Hi, it's Tony here. Sorry about the experience with support.

I remember this issue, it's about making the screenshot background transparent without getting the drop shadow getting cut off, right?

The app is not designed well for using with transparent background. So if you prefer transparent background, it's best to make the shadow smaller, or remove the shadow completely, or… increase the padding.

I considered to supporting this but in the end I removed the ticket out of the backlog because I didn't want to turn Xnapper into a photo editor, sorry!

If this isn't about the transparent background, can you send me another email to support? I’ll take a look, thanks for using Xnapper! :)

[unsupp0rted]

It's not related to transparent backgrounds or drop shadows.

After taking a rectangular screenshot that is longer in width but shorter in height (such as the dimensions of this HN comment input box on desktop)... then adding an annotation arrow, Xnapper suddenly cuts off the top n pixels, cutting off its own generated backdrop, and the arrow is placed not where the user selected, but n pixels below that point.

I've given up on trying to resolve it and for shorter screenshots I now use the built-in macOS option again instead of Xnapper.

[trungdq88]

Ah got it. This is a known issue, usually I workaround this by first putting the arrow elsewhere in the middle of the pic and dragging it to where I want it later (not great, I know…). I haven't been putting a lot of time on Xnapper lately, sorry about that. I'll prioritize this and push out an update soon.

[rcbdev]

Amazeballs!!!!