Incorrect. Apple support can VIEW your screen but they can't make any changes. And just to note they can't view your screen with you approving via a push notification.
Also they cannot see password fields or your keyboard when using them, and the like, at least on iOS and iPadOS. Apple hides sensitive inputs in regular screen sharing as well, and occasionally when airplaying to a TV, for PIN codes for instance. It sometimes makes it difficult to provide remote help to novice family members, because you have to guess what they’re seeing.
skygazer|2 years ago