[codalan]

I was a total convert to the Pixel 7 Pro until two weeks ago (check my comment history). Now my phone goes black when the slightest amount of pressure is applied to the center of the screen. Spent over an hour in support hell (and 6-8 hours of backups/migrating to a spare phone/etc) to be told to go to an Asurion center to get my phone fixed.

Had a lot of hope and goodwill lost on this phone. I feel like I paid a premium price (over $1100) only to get shoddy service and a shoddy product that will fail just outside the warranty period. As much as I dislike the iPhone, at least I can walk into an Apple store and get support right away, and not the Google runaround.

[addandsubtract]

I've had part of the touchscreen die on my Pixel 3a. A 1cm wide, vertical strip down the phone just wasn't recognizing any touches anymore. I contacted support, showed them the problem, and they had me reset and send it in. Got a replacement phone without a problem.

Maybe EU support / warranty is better than in the US?

[ecmascript]

> at least I can walk into an Apple store and get support right away

I understand the value of being able to speak to someone but Apple support has again and again shown that they overcharge, tell customers x needs to be changed when it doesn't have to etc.

Sure, you maybe can get help but the help will charge you close to a new device while they do everything in their power to reduce your ability to turn the device in to a third party repair shop.

The obvious choice here is to give third party repair shops more power so everyone, everywhere, can get help getting their phones/devices fixed no matter what brand it is.

[ThePowerOfFuet]

iFixit sells genuine replacement parts for all Pixels, including displays. You can fix it yourself if you want.