[gerdemb]

Their latest problem is a flaky internet connection that sometimes drops and I’m not sure if it’s the router or their ISP and it’s very difficult to debug.

There are local mom and pop shops that will do computer service, but minimum charge is around $100 so not worth it for anything minor.

The problem with trying to solve anything over the phone is they lack the vocabulary to describe what they are seeing or to follow any kind of directions. I assume you have some kind of screen sharing to solve this?