[cpmsmith]

I think your point is that bad PR affects your decision not to use Intuit's products, but I'd argue they're a perfect example of bad PR not being a problem. They have sensationally bad PR, yet they're worth >$100B, one of the 100 most valuable companies in the world, and they dominate their category.

[nmfisher]

So many people don’t understand this. “There’s no such thing as bad PR” doesn’t mean you won’t lose customers - it just means that for every 1 lost, 10 more are gained due to simple exposure/awareness.