It seems to be taking a while for the framework to propagate to more independent arms of the government; as well as your example, for the (e.g.) DVLA a lot of the top level information-only pages are in the new framework (and also reside on www.gov.uk), but if you click any link to a form you get taken to the DVLA subdomain (motoring.dvla.gov.uk) and the difference is stark.For the DVLA the site isn't so bad, but I definitely get that slightly disconcerted feeling that something is going to go wrong while you're filling out this important, official form? Which I don't get at all in the new framework.
IshKebab|2 years ago
* you have to answer dumb security questions constantly
* you pay money in (a lot of money) by direct bank transfer with a long reference code. If you get it wrong I imagine the money is just gone. Not very reliable.
* you have to "set up a new payment" every single month because it's designed under the assumption that your bill is identical every month and it never is
Actually there is one really annoying interface thing - when you set up a one-off payment it suggests a date that is one month from now, instead of one day from now which is what you want. All it needs is a "tomorrow" button. I've missed payments several times because of this.
Oh and it tells you you can't set up a payment for today after you've submitted everything instead of on the date selector.