[vismwasm]

I generally like GCP, however their sales and customer support just aren't any good. And some services like Vertex AI are extremely buggy while it's hard to actually report these bugs.

I think Google Cloud needs someone like Jeff Bezos as their head: Look what your customers actually want and need and understand their requirements. And they usually want good customer support and want a competent key account manager as well.

When we were looking to migrate our analytics database from on-premise to a cloud alternative we were looking at BigQuery and Snowflake. BigQuery is a great product and we were already deeply invested in GCP as well. However the GCP sales team just couldn't sell BigQuery - they just don't know what old corporations want to hear in a sales pitch. So we went with Snowflake in the end. Not because it's the better product but because their sales team is better.

I'm not sure if the cloud business is actually a priority at Google. If it is then I think they don't understand the mistrust Google is facing when it comes to stable long term support of their products.