I worked in a Digital team 4 years back where the team was building voice channel apps for our customers on both Amazon Alexa and Google Dialogflow. Alexa NLP engine was less sophisticated we had to give it hundreds of prompts and intents. Dialogflow NLP engine required a handful of prompts for the same thing. But when it came to integration with backend APIs and support Alexa was far ahead. Despite having Dialogflow enterprise Google support would suggest to ask in StackOverflow. Amazon support on the other hand was excellent. We needed support for mTLS with the backend APIs, Amazon supported it as they understood enterprise. Google just shooed us away, their support wouldn’t even escalate this.
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