[trustingtrust]

They did allow it previously. They no longer do. I wanted to close it because I don’t want people to find me on GPay and make payments or ask to. It’s become inconvenient as I use a different UPI method. Just because a few don’t care doesn’t mean everyone else shouldn’t either. And any privacy policy must include as a good practice to be able to delete the account as well.

[verdverm]

Could there be a law affecting this?

Even in the US, while you may be able to delete a financial account, the company is required to keep the records for a number of years (7 maybe?)

[trustingtrust]

I thought so too. I was able to delete a Square Cash account a few years ago when I was in US and they gave the same explanation that we are required by law to maintain records for some time. However, they did delete my account.

I do not believe any such law exists in India for UPI accounts. I do believe however that Google has chosen not to allow deletion of GPay accounts for some reason other than the law.

Also GPay requires location access to work at all. So its not just payment information, it is location information along with payment information.