[albntomat0]

I’ve had significant issues with some particular models of self-checkout. They have some sort of weight check after scanning an item, to see if I’ve placed it in the basket. I assume they’re matching up the items known weight, with the change in the weight in my bag.

However, it’s implemented poorly, with frequent false positives. Furthermore, there’s a race condition between scanning the item, the machine saying “place it in the bag”, and the actual weight check. If I move too fast, the item is in my bag before the check starts, and I have to wait for assistance.

Maybe folks are frustrated that their theft is being caught, but high frustration seems to be the base case here.

[pleoxy]

The weight check is the worst. Most stores I go to have it disabled and it makes the process go smoother.

Not perfect though, it occasionally flags me for some kind of miss scan and I have to wait for an employee to clear it.

Most of them are chagrined at delaying my checkout. I try not to be rude, but I often want to get on with my day.

More recently they don't give us bags anymore, and it seems like a lot of the theft detection has just gone out the window because of the current environmental push that's got all the processes messed up and need to be re calibrated.

So far I just don't remember to bring my own bags and if I have a smaller number of items I just grab the gun and scan them all in the cart because it is a hassle to pull them out and put them all back. I've never been flagged when using the gun.

[albntomat0]

I got accustomed to pausing whenever the machine was speaking, to avoid the race condition I mentioned above. I went with a friend to a different store, in a new city, and she was very confused by the weird set of behaviors I had learned to keep the original machines happy.