[goochphd]

It is unsurprising that some customers are growing agitated with self checkouts. Others have mentioned issues with weights and "accusatory" automated voices, but recently I ran afoul of the computer vision technique used to detect theft. A machine flagged me twice for holding produce in my left hand while trying to find the item number on the screen with my right. Both times an employee had to come and override the system.

It's just a machine but when people are being accused of theft while just trying to buy their groceries, frustration will grow. Since then I've gone back to cashier based checkout. I wonder if we will see more people doing that in future.

[SkyPuncher]

I had a similar thing happen. I grabbed something four of my cart to scan it, but realized it would be better suited with another, later group of stuff. When I set it back, I got flagged and had to wait.

Mind you, I don’t think I ever took this more than 6 inches away from the cart. I certainly didn’t scan it or even get it near the canner. Just moving it around was enough to get me flagged.

Really put a bad taste in my mouth. That’s something I’ve seen everyone do in order to bag their groceries into logical groups.