[plibither8]

Agreed! However, I also wonder what their ratio of spam vs. actual ASL-requiring-customer calls is. Since it's so easy and quick to connect to a real human with comolete audio and video enabled on both ends, won't it be prone to abuse?

The more such a service gets attention from regular media (instead of the niche, targeted audience it aims to serve), I fear it'll be another case of "why we can't have good things".

[pjerem]

It’s already pretty easy for anyone to talk to an human at Apple tbh, be it by phone or by going to a physical store, their support is already really accessible for everyone.

Here if I understand you don’t get access to support but to an interpreter who will call the support for you. It’s of no interest if you don’t know ASL

[joshstrange]

Agreed, their customer side gets a person very quickly and so does their Apple Business Manager program. After spending many hours fighting AT&T’a automated and unhelpful customer support I got connected with a knowledgeable person instantly with ABM who was able to diagnose my issue at a level I never dreamed possible for what I’ve come to think of as “support” from most companies.

They were able to confirm the issue was on AT&T’s end, give me the exact language to use when talking to AT&T, and were nice and easy to work with. At one point they needed a picture of something and I braced myself for what that process would look like, it was stupid simple, they sent me an email with a link to upload the picture. It literally couldn’t have been easier but I don’t think most support places could have accomplished that task.

I have been an Apple customer for well over a decade and that ABM experience blew me away and made me happy I had gone with iPads for my business over cheaper Android tablets (one of _many_ reasons).

[plibither8]

> Here if I understand you don’t get access to support but to an interpreter who will call the support for you. It’s of no interest if you don’t know ASL

I might receive some slack here, but I gave it a try (I don't know ASL). Within 5 seconds of clicking the button, I was connected to a live human, with both my video and sound, as well as the other person's, turned on (although I did have the ability to switch them off). There was no intermediate step to filter out spam calls. I did cut the call quickly though to avoid wasting their time!

[SteveDR]

Wouldn’t the spam calls be pretty minimal if they make it known that they will not provide support to non-ASL callers?