[DRW_]

Google is regularly ranked as one of the top 5 most recognisable brands in the world. It's not some niche techy thing to know what Google is.

A few anecdotal experiences on help desk for, at most, a few companies, don't really change that.

Regular, normal people on the street use 'Google' as a verb for 'searching on the internet'.

[mrkramer]

Yea just Google it, and hope Google does not direct you to some phishing website that steals your private information or that offers you to download malware.

[BiteCode_dev]

You can repeat that theory, or find out the truth with practice.

Do some support.

It will make you understand the world a lot better.

Hell, it will change your whole perspective on many, many things. You will be a better engineer and a better businessman.

You won't get out a few anecdotes out of it. I promise. You will get an entire field study.