[pessimist]

Support is bad because outsourced everything, and the outsourcing companies are under huge pressure to cut costs and especially human costs. Everything is measured, and extra time responding to complaints is a huge red flag, so its made as hard as possible to interact with humans. Time for empathy is out of the question, and its probably a security risk.

In less than 5 years, all of this will be replaced by LLMs, and we will have the luxury of talking to a warm but completely fake human who will provide us even less help than before.

[varispeed]

> and the outsourcing companies are under huge pressure to maximise profits and it easiest to achieve at a human costs.