I had the worst experience with Wise and their support this past week. So bad it almost sent me to Twitter to rant. It used to be an amazing service but something has changed and I’m swearing off it too.
Their support seems to be overwhelmed, despite transacting 5 figures a month through Wise Business support is non-existent. They missed multiple self-imposed deadlines to verify my account (they decided it had to be re-verified) despite the large monthly volume.
In addition, the UX is deliberately designed to take your cash. If your account is currently limited and you can't send money, there is NO indication of this anywhere on the app or website -- not even in the transfer flow. It tells you that your money is now stuck AFTER you've sent it to them. That's right, if you are unable to send money they let you create a transfer and just freeze your cash as soon as you pay. Such an oversight can only be deliberate to pad their float.
Odd, I've always found their support good. But this last week I couldn't order a card and they said they had to escalate it as we're not sure why it was happening. Anyway, I guess they found out, might have been unintended
My new wise card doesn't work with contactless. Every time it says over limit, even if the amount is only a pound and well under the the limit in the app.
Support just tells me that contactless works in theory and maybe there's been some specific issue with every time I've tried it so far and so I should just keep trying.
0xy|2 years ago
In addition, the UX is deliberately designed to take your cash. If your account is currently limited and you can't send money, there is NO indication of this anywhere on the app or website -- not even in the transfer flow. It tells you that your money is now stuck AFTER you've sent it to them. That's right, if you are unable to send money they let you create a transfer and just freeze your cash as soon as you pay. Such an oversight can only be deliberate to pad their float.
trickstra|2 years ago
Do you know any alternative which doesn't do this? Because I've seen the same trick in all of them.
mingabunga|2 years ago
iudqnolq|2 years ago
Support just tells me that contactless works in theory and maybe there's been some specific issue with every time I've tried it so far and so I should just keep trying.