[dessant]

A donation popup is shown once a year, and only when you use the extension, it does not randomly interrupt your browsing experience. Te popup can even be disabled from the extension's options. It is similar to a donation prompt being shown when an app is opened, once a year.

That's what this person was complaining about, that they've seen a donation prompt once when they've initiated an image search with the extension.

There is no winning with some of these people, they want your time and the results of your work, they want it for free, and they want it to be neatly packaged and presented exactly the way that is most convenient for them. If you deviate even a little bit from their unreasonable expectations, you'll be promptly attacked.

Once your projects grow past a certain size, threats of physical violence also become a regular occurrence, here's a milder email I have received last year: https://i.imgur.com/LKJQq1p.png

This kind of harassment is happening every 1-2 weeks on different channels, we keep these private messages because everything has to be documented in case law enforcement needs to be involved.

[ryandrake]

Not defending the trolls, but this kind of abuse is part and parcel of merely being online and putting anything out there. I've received hate mail and even one death threat from just commenting on HN. Lots of unhinged (but ultimately cowardly) people out there who feel empowered by distance and anonymity. I don't know a single female internet user who hasn't been on the receiving end of absolutely vile anger and hate at least once. Thick skin is a must.

[dessant]

Of course, though the frequency of repeated abuse makes all the difference.

[kerkeslager]

> There is no winning with some of these people, they want your time and the results of your work, they want it for free, and they want it to be neatly packaged and presented exactly the way that is most convenient for them. If you deviate even a little bit from their unreasonable expectations, you'll be promptly attacked.

You're making a pretty big leap from "users prefer these things" to "users expect these things".

Are you going to pretend you don't want things to be free, neatly packaged, and convenient? Who wouldn't want this?

And the idea that a four star review which starts with "A good extension." is an "attack" is absurd. Given it appears you expect your users not to express any preferences that aren't exactly what you've implemented, perhaps it's you who has unreasonable expectations?

[account42]

> Once your projects grow past a certain size, threats of physical violence also become a regular occurrence, here's a milder email I have received last year: https://i.imgur.com/LKJQq1p.png

That's not a threat of physical violence at all.