Wrong address is one reason. For example, I receive transactional emails from a US-based ISP for someone else and the only way to unsubscribe is calling their customer service line. I’m not even in the same country.
Exactly, seriously -- I get monthly+ e-mails from a gym and a car dealership and some golf course because somebody else put in my e-mail.
I contacted the customer support for all of them and they said they can't do anything about it. To change the customer's e-mail address, I need to prove I'm the customer, and obviously I have no idea who they are.
So I gave up and implemented a Gmail filter in the end, but I definitely wish that parallel with the traditional unsubscribe, there was a way to say "this isn't that person's e-mail". Where I don't have to prove I'm the person, I just have to demonstrate I receive the e-mails.
This is not a spam problem but a security one. I received one guy (from the other side of the world) contracts and financial transactions. A mistake in domain name has resulted in his ?partner sending this information to me. Someone else could have used it. I think the process to handle these should a bit more different.
The problem comes, as I know very well, is that when you have a common sounding email, all kinds of people use it for all kinds of things. I get dozens of transactional emails a week from stores multiple states away.
A big part of why I’m stuck on/with gmail is that filtering redirects about 90% of those to spam.
> A big part of why I’m stuck on/with gmail is that filtering redirects about 90% of those to spam.
That doesn't really make sense? If you used an address on your own domain, other people would be pretty unlikely to enter that email address instead of their own. The problem with misaddressed email should be limited to domains with really high username density; nobody else than the Gmails and Outlooks of the world need to solve the problem because nobody else also has the problem.
On one of my SaaS apps workers receive details on their shifts via email. If I allow them to one-click unsubscribe, I know there will be many who do so accidentally, with no idea how to resubscribe.
Currently they need to sign in and manage their contact methods in settings (email, SMS, etc). Thus they know how to re-enable it if they disable it.
I can see many support requests from managers saying "X worker isn't getting emails". Sigh.
You can simply put two buttons on the email, one for unsubscribe, one for re-subscribe. If they unsub by accident they can simply pull the last email and re-sub. It's not rocket science.
I suppose the best you can do is indicate how to re-subscribe in the unsubscribe confirmation email and say, “you should save this email! Here are alternate channels to receive your schedule if needed.”
Perhaps you could notify the manager when a user unsubscribes? Puts the ball in their court to notify the user (their employee) they aren’t going to get critical emails. Make sure any unsubscribes show up in a log available to your customer.
That's Amazon, in case it's not obvious. I don't need any of that by email, I immediately archive it, and if I want to know I look in my account, not my email. I even have the app installed and notifying me with all of the same and more (I'm spared 'x stops away' by email).
You are evidently in a tiny tiny minority of people with very special needs. The vast majority of users want to get these notifications, and most want to have them sent by email because it is one of the most uniquitous channels along with SMS and allows the recipient to "keep living and check the message later on when the time is right" (contrary to a regular in-app notification).
The vast majority of Amazon customers do not have its app installed. And those who do have the app can disable Amazon emails or create filters in their own mailbox, it's not exactly difficult.
So they don't start getting blocked as spam? For transactional emails deliverability is often CRITICAL.
Oddly, on the cash app thing, I have a very basic username and seem to constantly have folks sending me money, sometimes good amounts. I never use the app, and eventually I hope the money goes back if I don't collect it.
More annoying on email but much less than it used to be - I think more systems require email verification now so a bit less common to get the misdirected order emails etc.
But yes, if I can't unsubscribe - then I block and report spam - even if it looks like transactional email (some is a lead-in to a scam where they will refund you for the "bogus" purchase).
I got a really cool vanity email address, back in the early days of gmail. But the downside of that is 100s of goofball people around the world randomly guessing it when they want to put some bullshit value in a field on a web form. The worst was when my address got posted to to some indian jobs forum, under a title like "test job" - I got dozens of applications per hour for a few days. I had to make filters to block all email that included the words "bangalore", "delhi", or "hyderabad".
Anyway, the job applications have died down, but I still get plenty of others for people who are creating accounts. I unsubscribe when I can, and "mark spam" when I can't.
This sounds like the Steve Wozniak story from his college and early Apple days. He was apparently an inveterate prankster, especially phone related.
After starting Apple and gaining some influence in the tech world, he managed to secure a mobile phone with the number (888)888-8888 - something he'd desired for years but could only realise once the 888 area (mobile) code came into use.
Well his life became a living hell - he'd receive calls at all hours, usually with only rustling or scraping sounds, sometimes breathing and the occasional gurgle. The penny finally dropped when he heard a stern motherly voice in the background of one of these calls shouting: "Put down that phone, Jimmy!"
He realised that babies all over America were picking up push button telephones and hammering the most obvious button - the one right in the middle of the bottom row...
He had to change his number because there was no way around this DDOS prank by The Universe.
Because (according to this announcement) if you don't, Google will put you in the spam folder.
Edit: I suppose it does say "unsubscribe from commercial email in one click". But it's hard to say exactly what they mean. They also don't define Bulk Senders - is that the domain or the sending SMTP server?
Because its better than me just sending it to the spam box. Or worse, not interacting with your service.
At this point something as simple as ordering something online means I get 4-7 emails and then some growling "please rate us" shit. And if I am stupid enough to do so, but only rate it 4 our of 5, another "we are sorry, please tell us what we did wrong" email.
mauriciob|2 years ago
crazygringo|2 years ago
I contacted the customer support for all of them and they said they can't do anything about it. To change the customer's e-mail address, I need to prove I'm the customer, and obviously I have no idea who they are.
So I gave up and implemented a Gmail filter in the end, but I definitely wish that parallel with the traditional unsubscribe, there was a way to say "this isn't that person's e-mail". Where I don't have to prove I'm the person, I just have to demonstrate I receive the e-mails.
amalcon|2 years ago
csomar|2 years ago
TylerE|2 years ago
A big part of why I’m stuck on/with gmail is that filtering redirects about 90% of those to spam.
jsnell|2 years ago
That doesn't really make sense? If you used an address on your own domain, other people would be pretty unlikely to enter that email address instead of their own. The problem with misaddressed email should be limited to domains with really high username density; nobody else than the Gmails and Outlooks of the world need to solve the problem because nobody else also has the problem.
rbut|2 years ago
On one of my SaaS apps workers receive details on their shifts via email. If I allow them to one-click unsubscribe, I know there will be many who do so accidentally, with no idea how to resubscribe.
Currently they need to sign in and manage their contact methods in settings (email, SMS, etc). Thus they know how to re-enable it if they disable it.
I can see many support requests from managers saying "X worker isn't getting emails". Sigh.
kvakerok|2 years ago
toomuchtodo|2 years ago
Perhaps you could notify the manager when a user unsubscribes? Puts the ball in their court to notify the user (their employee) they aren’t going to get critical emails. Make sure any unsubscribes show up in a log available to your customer.
OJFord|2 years ago
- confirmation of my order
- my order has been despatched
- my order is out for delivery
- my order has been delivered to locker
- reminder to collect from locker
- my order has been collected from locker
- feedback on customer support chat experience
- my return label has been generated
- reminder to return my item
- my refund is processing
That's Amazon, in case it's not obvious. I don't need any of that by email, I immediately archive it, and if I want to know I look in my account, not my email. I even have the app installed and notifying me with all of the same and more (I'm spared 'x stops away' by email).
vntok|2 years ago
The vast majority of Amazon customers do not have its app installed. And those who do have the app can disable Amazon emails or create filters in their own mailbox, it's not exactly difficult.
martijnvds|2 years ago
tempnow987|2 years ago
Oddly, on the cash app thing, I have a very basic username and seem to constantly have folks sending me money, sometimes good amounts. I never use the app, and eventually I hope the money goes back if I don't collect it.
More annoying on email but much less than it used to be - I think more systems require email verification now so a bit less common to get the misdirected order emails etc.
But yes, if I can't unsubscribe - then I block and report spam - even if it looks like transactional email (some is a lead-in to a scam where they will refund you for the "bogus" purchase).
iamacyborg|2 years ago
Think of it the same way Canada’s anti spam law (CASL) works. https://emailkarma.net/2016/09/qa-transactional-emails-unsub...
knodi123|2 years ago
Anyway, the job applications have died down, but I still get plenty of others for people who are creating accounts. I unsubscribe when I can, and "mark spam" when I can't.
bokkeman|2 years ago
albertgoeswoof|2 years ago
Edit: I suppose it does say "unsubscribe from commercial email in one click". But it's hard to say exactly what they mean. They also don't define Bulk Senders - is that the domain or the sending SMTP server?
evangow|2 years ago
tomjen3|2 years ago
At this point something as simple as ordering something online means I get 4-7 emails and then some growling "please rate us" shit. And if I am stupid enough to do so, but only rate it 4 our of 5, another "we are sorry, please tell us what we did wrong" email.
dmitrygr|2 years ago
airstrike|2 years ago
queuebert|2 years ago