How do you get APILayer to stop billing you?

[robtaylor]

The support is terrible for their MarketStack API product - and several emails have had no joy.

I was about to leave a bad review on https://www.trustpilot.com/review/apilayer.com but seems many people are having similar issues.

Does anyone have any contacts there?

I just want to close the account and stop them billing me.

[mtmail]

That matched what I see on their public Twitter timeline. I'll be transparent that I'm competing with one of APILayer's APIs. Ever since APIlayer was acquired by Idera the support went downhill. The support team doesn't seem to be connected to their social media or engineer team. The specific API we're competing with (not MarketStack) was down 12 full days once, and twice a week down this year. No explanation given, promised post-mortem was never delivered, they still claim 99.9% uptime on their website. They ignore all Github issues including "Are you guys still in business?".

*) https://twitter.com/nathansfeed/status/1700845882051039550 , https://twitter.com/lionelkubwimana/status/16946363607772897... , https://twitter.com/nathansfeed/status/1698315294765199857

> Does anyone have any contacts there?

If you get no response maybe escalate to the parent company Idera (https://www.ideracorp.com/).

[tentacleuno]

Yikes, that Trustpilot is absolutely dreadful. According to one, they completely ignored him, while he was asking for the service to be cancelled for 3 months... then they say they don't offer refunds.

Over here, that would be something for the Ombudsman to investigate. Straight up malpractice.

The kicker is that they don't appear to even reply to the reviews.

[a13n]

What is the name/website of your company?

[Nextgrid]

You dispute the transactions and let the card network handle it. Too many such incidents and they'll lose their ability to process card payments altogether, so they'll be on top of it.

[taf2]

I did this to sprint in 2002 because they refused to let me cancel my contract as I was switching to AT&T. I spent 2 hours on a call being passed from one agent to the next. I decided to just call my bank and stop payments. In 2020 or 2019 right before the t-mobile merger I decided for work I wanted a back up mifi device so I walked into a sprint store. The manager eventually came out and told me they can’t do business with me because of a bad credit issue. So at least 15 years later and I was like damn oh yeah I remember I couldn’t cancel my service … so I got myself a t mobile mifi instead as backup. Still amazing to me - I even remember a big lawsuit over their cancellation policy…

[stavros]

In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.

[CodesInChaos]

Does that work in the US? In Germany stopping to pay does not cancel your subscription, and the provider can apply the usual debt collection measures.

[mtmail]

Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?

[vizzah]

thankfully, my credit card just expired when I no longer needed the service.

Try <[e-mail]> who was then chasing me to resume paying.

[millzlane]

Send a copy to the to whatever government agency handles fraud or consumer abuse, and copy your banks fraud dept. I guarantee someone emails you back within a few hours.

[bonton89]

Some credit card companies seem to offer a "service" where they send updated information to recurring charging merchants when you get a new card. I haven't encountered this as an issue myself but I was reading about it as something to watch out for the other day.

[exabrial]

Chargeback for certain, and always keep a paper trail!

[zeruh]

Funny thing, they just sent us a legal notice for not paying them $70, LOL

[upon_drumhead]

Privacy.com card and then close the virtual card is how I do it when companies make it a pain to cancel.