[nikster]

In the UX community it is indeed very funny to see AirBNB talk so much about their amazing UX, yet the app is very hard to use compared to something ugly and simple like booking.com. It looks good but it is a nightmare to use.

They change things around a lot, and sometimes they fix one issue, but then add another issue for no reason. I've ended up booking the wrong thing so many times - and even once would be too much for a good user interface design.

My latest pet peeve is that while you can filter by "instant book only" there is no indication anywhere on the UI whether or not a location is instant book. I always book last minute, and places that don't instantly book are basically useless to me - too much drama as to whether or not the host accepts my booking. 24 hour period where I have no idea if I have a place to stay - but I already paid and my money is locked up.

It seems it would be important to know. And they used to have an instant book icon on listings that offered it.

The wording on the booking button is also ambiguous. It says "reserve now" - sometimes this means you can make a booking, other times it means AirBnB will take the cash off your card but you will have to wait 24 hours before you know whether or not you actually reserved anything.

And there's other things also... the UI is dirt poor and we only use it because for long stays when I want a washing machine and so on, sometimes these AirBnBs are literally 10x better than a comparable hotel - it works, in other words, thanks to amazing hosts - no thanks to the poor software.