[nokya]

I do not think this is a small business issue, but rather a dishonest small business owner working for disrespectful customers issue.

A few months ago, I had to get a screen replacement and straight upfront asked the repair guy how much it would really (emphasized) cost me to get the screen replaced after he gave me a quote indicating that either the screen would cost nothing, or the work hours cost almost nothing.

He smiled and admitted getting the original replacement unit would almost double the quote he had just given me, plus I'd have to wait a week until the unit arrives. I told him that's what I wanted.

Eventually, the repair cost me a bit more than double what he asked first. But I am satisfied, I noticed no defaults at all on my phone since the repair, it feels exactly like the original model. He cleaned it, and installed a screen protector on it (offered).

This is clearly a case of "theory built on one single personal experience", I agree. But honestly, I don't know anyone around me who would agree to pay a bit more just to get better service and I think that's the core issue.

[Tade0]

When I called to ask for a quote when the screen on my phone cracked, the repair guy said upfront that it's going to cost more than a used phone of the same model.

To that I replied that this is fine, brought the phone, got a loaner free of charge (probably because the guy saw that I came in with a flip phone as replacement) and the next day it was ready for pickup.

Honest business, five stars.

I think they get rid of a lot of troublesome customers by persuading them to just get a new phone instead.

[jqpabc123]

I don't know anyone around me who would agree to pay a bit more just to get better service and I think that's the core issue.

The core issue is that Apple has restricted your ability to *choose* to pay less or go elsewhere --- without disclosure or consent.