[blue_cookeh]

> It is sort of defeats the purpose

but instead of 3 people stood serving customers you now have 1 helping 6+ place orders. I'm not sure I see how it defeats the purpose.

[tibbydudeza]

The throughput rate of the kiosk is lower than that of a cashier and POS machine - it is hunt and peck for what you need - confusing flip menus and there is no quick keys like the POS for selecting condiments or addons for a meal so it takes way longer.

It is annnoying.

[JohnFen]

I rarely eat an McDonald's, but had gone inside one a few month ago that had those kiosks. I found the experience to be horrendous. Using them was slow, confusing, and extremely frustrating. I decided to eat elsewhere.