[amznburn]

This is true, now. It is the case that Video, Music, and SmartHome teams took over much of Alexa support in middle of 2022/2023 (many other teams were fired), and the result is basic functionality such as "stop" doesn't work (music, timers, alarms), "play" goes to some random incorrect cache of Music or Video, not News. What happened to the data (including your feedback)? It disappears, of course. Nothing but SMILES (a program designed to only report positive trends and feedback) for Amazon leadership.

Alexa devices are spyware; they listen in on you, and if your device has a camera the camera can be accessed without your knowledge too.

Unplug this stuff already...