(no title)
annoyed_eng | 2 years ago
There was a time several years ago where they were a meaningfully better option when looking at price / performance for compute / storage / bandwidth when compare to AWS. At the time, we did detailed performance testing and cost modeling to prove this for our workload (hundreds of compute engine instances etc).
Support back then was also excellent. One of our early tickets was an obscure networking issue. The request was quickly escalated then passed from engineers in different regions around the world until it was resolved. We were very impressed. It was a change on the GCP end that ended up being reverted. We quickly got to real engineers who competently worked the problem with us to resolution.
The sales team interactions were also better back then. We had a great sales rep who would quickly connect us with any internal resources we needed. The sales rep was a net positive and made our experience with GCP better.
Since then, AWS has certainly caught up and is every bit as good from a cost / performance standpoint. They remain years ahead on many managed services.
The GCP support experience has degraded significantly at this point. Most cases seem to go to outsourced providers who don’t seem able to see any data about the actual underlying GCP infrastructure. We too have detected networking issues that GCP does not acknowledge. The support folks we are dealing with don’t seem to have any greater visibility than we do. It’s pathetic and deeply frustrating. I’m sure it’s just as frustrating for them.
The sales experience is also significantly worse. Our current rep is a significant net negative.
We’ve made significant investments in GCP and we hate seeing this happen. While we would love to see things improve, we don’t see any signs of that actually happening. We are actively working to reduce our GCP spend.
A few years ago, I was a vocal GCP advocate. At this point, I’d have a hard time suggesting anyone build anything new on GCP.
No comments yet.