[Wuzado]

The article doesn't seem to mention AWS, really. I also feel like the primary issue is the lack of communication and support, even for a large corporate partner.

Seems like they're moving to bare-metal, which has an obvious benefit of being able to tell your on-call engineer to fix the issue or die trying.

[vel0city]

But in this case the answer from AWS would have been that's their SLA and you need to just be ready to handle an instance getting messed up from time to time, because it's guaranteed to happen.