[heliodor]

There are two processes at play:

- refuse the updated terms of service

- refuse the arbitration

The previous version of the TOS had arbitration too, so I'm not sure what all the stink is about.

Both versions tell you that you have 30 days to opt out of arbitration by emailing arbitrationoptout@...

As usual, the journalists failed at the job and are spreading misinformation.

Current version: https://www.23andme.com/legal/terms-of-service/full-version/

Previous version linked at the bottom: https://www.23andme.com/legal/terms-of-service/full-version/...

Go to both and search for arbitrationoptout@ and you'll see they both have the 30-day opt-out.

[guiambros]

Ah, that makes sense now, thank you.

I was confused exactly because arbitration was in the previous ToS, so disagreeing with the new T&S doesn't give you new benefits (other than the full refund in case sampling doesn't work). See Bard [1] / ChatGPT's [2] assessment here.

It seems the 30d opt out was intentionally buried, so folks thought opting out of T&S would get you out of the forced arbitration.

[1] https://g.co/bard/share/9d7782eb4d99

[2] https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcac...