[kelthan]

Yes, from the perspective of any user/consumer of the service. But since they are facing litigation, any lawyer will tell you that keeping your mouth shut until the action is adjudicated is THE best course of action, regardless of what some politicians and corporations may do these days.

The only other thing that they could say would be "We do not comment on matters involving pending litigation." But that's just a longer way of saying "No comment." It's not any more satisfying for the customers or partners understandably seeking answers to what happened, how, and why.