[quicksnap]

I used to be so pleased with CenturyLink myself. symmetric 1Gbps as well, and it was dreamy.

Then I began to exhibit packet loss. For gaming/discord, it's a death knell. I isolated the source of packet loss to be within the CenturyLink network, basically between me and the first traceroute hop. (Also retroactively verified by switching ISPs)

CenturyLink as an _offering_ is great, but their company operations and customer support is... kafkaesque and absurd. They are beyond incompetent and seem to have neither the capacity nor desire to fix any real problems.

When talking with some of the technicians and support people, the insight into their world was sad and disappointing. What a ramshackle company.

I really hope nothing ever goes wrong in your network segment :)

[bastard_op]

You are right, CenturyLink support is apparently non-existent these days. My aunt recently had issues for weeks before finally giving up trying to get any real engineering support, and eventually it resolved itself, presuming some monkey noticed a rampant trend for problems in the area. Cox wasn't much better at times unless you knew exactly how to deal with support (I for a time ran part of their engineering and do), but it's still volumes better than the worse than nothing you get with CenturyLink now.

That said I've been lucky, in the 6-7 years I've been on CL moving from Cox I've had 0 problems with my DSL, where I'll say there's something to be said for the old legacy 2-wire stuff. At least every 3-4 years, I'd have to have cox out to fix my cable terminations for suck-out (center conductor eventually contracts itself to lose contact with hot/cold over time) with the extreme heat in Phoenix, so it's been almost a nice change.