[chang1]

I'm pretty sure Spectrum corporate culture is incentivized by only one thing: SELL!

I canceled my service after several years due to a negative customer service experience, which I explained was the primary reason I was cancelling. Never was I asked about the incident... only more offers and promotions.

[jdmichal]

I called Spectrum before I canceled to specifically ask if they could get me faster internet without changing my TV package. They said no -- I was on a grandfathered plan from a prior company they had bought, and they would have to recreate the account to do anything. So I got Fios + YouTube TV instead. And when I called to cancel Spectrum, the guys says he wishes I had called before getting Fios.

It's very clear that the only time they care is when your actual money is on the line. Before that, everyone is shackled by whatever chains management puts on them.

This was also shortly after they sent me a new modem and told me to install it or risk losing connectivity within like a week. And then on my next bill is a charge for updating the modem...