[alufers]

I used to live in an old apartment block with thick concrete walls, and away from a cellular base station. VoWifi was really helpful if I wanted to make calls from my home. I guess I could use WhatsApp/Facetime/Signal, but the insurance agent won't call me on WhatsApp from her landline phone :)

And it is not handled by an app on your phone, because of legacy reasons. I believe that, before LTE was introduced, 2G and 3G had a distinction between IP and voice traffic, so the baseband handled the voice transmission. Then they thought that LTE should be IP only and voice should be sent as VOIP over it, but it still had to be handled by the baseband for backwards compatibility with 2G and 3G. And then they came up with the idea that the VOIP traffic could also be piped over Wi-Fi (through the main processor of the phone), and so VoWi-Fi was created.

[numpad0]

I think it was lots of parallel development - some mid-to-late 3G phones had carrier hand-rolled Wi-Fi calling, some had femtocell support instead, LTE was to be just faster packet-only Internet mode for 3G, became its own thing too late which necessitated CSFB, and then Wi-Fi calling became reimplemented as part of standard, etc.

[thaumasiotes]

> I guess I could use WhatsApp/Facetime/Signal, but the insurance agent won't call me on WhatsApp from her landline phone

Huh. I would expect that it's more common for the insurance agent to have WhatsApp (or equivalent) as the only option than it is for them to refuse to use it in favor of the telephone network.