[mattjenner]

Since I saw 'walkme' many years ago I became a convert of the tour concept. I now use the o/s versions in javascript. Not based on research, but I find walking tours, ones that live inside the platform giving a 'learn by doing' experience can be an immersive, contextual hands on way to learn. They only fall out of date if you ignore them during product changes.

Of course, some users, and at some level, we all want the hard docs. This is where you're moving down the engagement funnel, from orientation to the deepest murk!

I saw just yesterday 'is there a printable version of the docs so I can read them offline?'. A fair, but rare, request to make a point - don't cater for everyone's _preferences_ - that is risky.

It's a balance - but one I think if you need a screenshot to explain it, you should also consider how much it needed explaining. Is it work a screenshot, or a UX review?