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beweinreich | 2 years ago

I woke up to the strangest customer support conversation with Apple.

Around 8:15am, I checked my email and noticed I had been auto-subscribed to a free trial of Apple Music.

Weird. I'm a Spotify user, and wouldn't have started a trial. So, I asked my wife, and she said she hadn't done anything with Apple Music.

Hmm, maybe my account was hacked. That would be quite a predicament since I use 1password with crazy long passwords for all services. So, I contacted Apple Support over SMS to ask how and why the Apple Music subscription got initiated.

They told me that Apple auto-subscribed me because I was given a free month... and it was done at 5:14am (when everyone in my house was asleep).

The whole conversation felt like a phishing scam. Decided to move to phone support, and they are telling me my Apple TV in my living room subscribed me.

Is it possible for someone to remote into my Apple TV and auto-subscribe me? I wouldn't have guessed an Apple TV to be hackable.

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beweinreich|2 years ago

OK as a follow up on the phone and they mentioned 5:14 AM timestamp.

I asked what time zone it was and they told me they didn’t know. It doesn’t show up for them.

I’m in New York. So I’m guessing it’s UTC and it was actually 814am not 514am.

captn3m0|2 years ago

Do you have a Apple Family subscription?

beweinreich|2 years ago

I do. And that’s what I thought at first. But they said the purchase came from the Apple TV.

I asked if there’s was a way the family account could’ve triggered it to look like it’s from the Apple TV but they said no. It was purchased on tv.

rasse|2 years ago

Nice photos!