[filereaper]

This smells like insurance scam from the "independent" dealership.

Now all three parties, the dealer, manufacturer and insurance are pointing fingers.

Good on the owner to have brought this to the media.

[seanmcdirmid]

This could be it, but it could also be the case that a streamlined repair pipeline (including parts and labor) simply isn't in place for the vehicle yet. Hyundai/Kia isn't exactly the most reliable/responsible car marker (just ask the Kia Boyz).