[kfk]

I like your analogy to the last mile problem in logistics. I would argue in that case people know they are using bespoke, last mile only, systems because there is no other option. Low code vendors promise much more than that, end to end capabilities.

[travisjungroth]

I adopted an official personal policy of not working on any data project referred to as "last mile". It's a big sign it's going to be under-resourced and under-appreciated. The last mile is brutal. And that's in the physical world!

You can tell when your last warehouse is close to the customer by looking at a map. You can't tell when your tool is close to what the user needs with nearly the same accuracy. There are a ton of gotchas, and as part of the "last mile", it's now your responsibility.

[mycall]

> as part of the "last mile", it's now your responsibility.

You also are at the whim of the SaaS vendor to give you the help you need. If they can't do something you think it should, good luck making a hacked workaround to function as it must.