[fkarg]

Yeah, same.

> obtain customer PII (Personal Identifiable Information) associated with outstanding balances for Framework purchases.

I don't have outstanding balances (I'm aware of) for like two years now. Something doesn't quite add up. They may just have sent this email to previous customers too for good measure, but I'd love to know more about that.

[nrp]

Hi, just clarifying on this. There are two primary causes for historical closed orders having “outstanding balance.”

The first is fraction of cent balances from differences in different systems on how taxes were calculated. Another is due to interactions between systems where tax rates changed between initial order and shipment. These don’t have customer facing impact in terms of payment due, but require handling from an accounting perspective.