[Irishsteve]

Citi used (And maybe still are not sure) to be the biggest retail bank in the world. I'm not sure how exactly that was quantified but I'd assume its related too phsyical footprint. If thats the case I could see mid and back office functions ballooning

[TuringNYC]

As a retail and business customer of both Citi and Chase, there is no comparison. It would be illogical to use Citi given how great Chase's service is.

While there are probably many factors, you cant be that comparatively bad for a competitive and fungible service -- and expect no business consequences.

[uuddlrlrbas]

Chases service is fine but their savings interest rates are laughable. At least Citi's is 4.35% right now vs 0.01% for Chase.