[senden9]

A Amazon marketplace product I ordered was wrong. I ordered a memory module and got the wrong one. After checkingy order I saw that I ordered the right one. No problem, I thought. Filled a return form, entered "wrong product" as reason, send it back.

The marketplace reseller denied my refund because he claims I swapped the product. I escalated the issue to the Amazon support. They told my that this decision is final and I can nothing do about it. I let my lawyer send them a letter. Only then Amazon gave me my money back.

This if the story how Amazon lost me as a long time customer because of poor and stubborn support over a 23€ product.

[tananaev]

To be fair, they have to deal with a lot of returns fraud.

[Larrikin]

Why are you being fair to one of the richest companies in the world. They could afford to hire huge swathes of engineers and customer support reps to learn the truth.

[eyegor]

I'm more curious what led you to contact a lawyer over a $20 loss... I don't think I've met a lawyer who was cheap enough for that to make sense. If you're going to fight a vendor, why not just do a bank chargeback?

[navigate8310]

May family pro-bono