Beautiful... except they can't even compete with Amazon on shipping (literally had to have 3 things re-delivered just in the last 2 weeks). I would focus on their current business first.
As usual, anecdotes are anecdotes. I consistently have a great experience with FedEx. It's almost like its a huge company that is only as effective as the humans that execute it's operations in a given area.
In other news, people in different areas share wildly different experiences with the quality of their local McDonalds service. The jury is out, is McDonalds service entirely and objectively good or entirely and objectively bad? We investigate at 11.
I dread receiving anything by FedEx. UPS is fine. I would frequently just get stuff not delivered by FedEx and then be expected to go to a warehouse to pick it up, which via public transportation is a two/three hour round trip.
In the past few years (including this past week) Fedex has lost or broken quite a few of the packages I've sent or received. They took no responsibility for smashing a monitor I shipped for RMA that their Fedex Store employees packed, using the box that those employees recommended. (I know better now. Do not trust them to pack anything fragile or important. Always take pictures before shipping.) I now actively avoid them as a choice if there's any other option.
This is actually a pretty interesting comparison. McDonald’s is franchised and so quality is highly dependent on the franchisee. FedEx is the odd one out in major delivery companies in that their model subcontracts to local companies in a similar fashion with the expected wild variance in quality. UPS is wholly owned and operated as a comparison.
I also consistently have a great time working with FedEx, UPS, and USPS for both shipping and receiving. If something comes up for me, more than likely it's actually the shipper/receiver screwing something up with the paperwork on their end or the information provided to me.
Also, I'll mention that Amazon FBA isn't even competing for my money or time. I can't use them, since I don't sell anything through Amazon nor pay for Amazon Prime if I buy something from Amazon.
Meanwhile, FedEx and UPS are almost always available anywhere, and USPS also remains an option everywhere if the shipment is something they handle.
The FedEx driver for my route misdelivers constantly. I get deliveries for my house number but three streets away (1234 Foo St. instead of 1234 Bar Dr.) just about every couple of weeks. I've spoken to the driver and to customer support, but it still keeps happening.
I now know that "neighbor" and get greeted with a laugh every time I swing by to drop off their packages.
rezonant|2 years ago
In other news, people in different areas share wildly different experiences with the quality of their local McDonalds service. The jury is out, is McDonalds service entirely and objectively good or entirely and objectively bad? We investigate at 11.
mattl|2 years ago
notabee|2 years ago
bobthepanda|2 years ago
Dalewyn|2 years ago
Also, I'll mention that Amazon FBA isn't even competing for my money or time. I can't use them, since I don't sell anything through Amazon nor pay for Amazon Prime if I buy something from Amazon.
Meanwhile, FedEx and UPS are almost always available anywhere, and USPS also remains an option everywhere if the shipment is something they handle.
donor20|2 years ago
ajford|2 years ago
I now know that "neighbor" and get greeted with a laugh every time I swing by to drop off their packages.
networkchad|2 years ago
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